Frequently asked questions
What is the last day to post for Christmas delivery?
What are your business hours?
I've made a mistake, wish to correct an order, or cancel it?
What's your returns policy?
Where do you ship?
How much is the postage and packaging cost?
What methods of payment do you accept?
How will I know when my order has been dispatched?
Where's my order?
How many posters can I order?
How do I combine my order?
How do I receive the economy class postal offer?
Can I amend my delivery address once I have paid for my item?
I want to send the item as a gift?
Do you sell laminated posters?
How do you pack the posters?
What is the last day to post for Christmas delivery?
That will depend on which of our postal services you wish to use.
Orders placed before the 17th of December will be able to take advantage of our economy / standard 2nd class postal offer of £2.50.
Any orders placed between the 17th - 20th of December will need to include first class postage at £3.00,
orders received after 2pm on the 20th of December will need to be sent
via ParcelForce Express 24 at a cost of £6.99 and will be dispatched
on the 22nd of December. Unfortuantley we cannot guarantee delivery,
however Royal Mail are normally very good.
What are your business hours?
We aim to answer all questions between Mon – Fri 10am - 5pm
If you have questions that are not answered below please, contact info@sharpgraphics.co.uk, or the telephone number at the top right of the screen
I've made a mistake, wish to correct an order, or cancel it?
Do not worry, please contact us as soon as possible and we can advise you the best way to go about correcting it.
If your goods have been dispatched see below about returning 'Cancelled Goods' to us.
What's your returns policy?
We offer a replacement or a refund if the item is faulty or incorrectly dispatched, please contact us as soon as possible.
If you believe you have been sent the incorrect item, please double check the full details of the listing, before contacting us.
If you have received your goods and wish to return them for any other reason, under the Distance Selling Regulations 2000, you have the right to cancel your contract for the purchase of your goods at any time up to seven working days after delivery. You may cancel your order by contacting us.
To qualify for a refund, excluding P&P costs, under the regulations the 'Cancelled Goods' must be returned in a re-saleable condition.
We are ony able to reimburse postage costs or delivery charges where the item is faulty or we've sent the wrong thing. This is in addition to, and does not affect, your consumer rights.
If you are wishing to cancel your contract and items have been dispatched you are responsible for paying the correct postage to return the 'Cancelled Goods' to us. You are responsible for 'Cancelled Goods' until they are received by us, please ask for 'Proof of Postage' when returning. We will refund the relevant cost of your 'Cancelled Goods' only, when the 'Cancelled Goods' are received by us. This will be done as soon as practicable and in any event within 30 days after receipt of the 'Cancelled Goods' by us.
Returns should be sent to, Sharp Graphics Ltd, 99 Wycliffe Gardens, Shipley, West Yorkshire, BD18 3NJ.
Where do you ship?
We ship to the UK only.
How much is the postage and packaging cost?
1 - 8 posters £2.50
9 - 16 posters £5.00
Please contact us for P&P charges on larger quantities.
What methods of payment do you accept?
PayPal is our preferred payment method, as it's speedy and secure. We will accept a cheque or postal order, please remember to include name, (Ebay name) and product details and email us to confirm your payment has been posted.
How will I know when my order has been dispatched?
You will receive an email notification of dispatch.
Where's my order?
All orders are dispatched with in 48hrs, most are dispatched the same or next working day.
If you believe your item is lost in the post please contacts us.
We use Royal Mail second class (economy), which estimated time of delivery is 4-6 working days, First Class (standard) is 2-3 working days, please allow an additional 24hrs for our dispatch.
Royal Mail does not recognize an item to be lost in the post for 15 working days after the due delivery date, and claims cannot be process before this time.
We always get proof of delivery, please contact us, if you are having any difficulties.
How many posters can I order?
You can order as many items as you wish, however if you wish to take advantage of our economy class, £2.50 postal offer the maximum numbers of posters is 8.
How do I combine my order?
Once you've chosen all the posters you require, contact us before paying and we will combined the invoice and apply the postage discount.
How do I receive the economy class postal offer?
After you have placed your order, before you pay we shall combined your invoice and will apply the economy class postal offer.
Can I amend my delivery address once I have paid for my item?
Once all items have been paid for and cleared through Paypal security system, we are unable to make any changes to the delivery address selected for shipping. If you wish the item be sent to a different address please contact us prior to payment. We will take no responsibility to items sent to addresses different to the account holder.
I want to send the item as a gift?
All items are posted to the account holder’s address. If you wish to change this please contact us before paying.
Do you sell laminated posters?
No.
How do you pack the posters?
The posters are dispatched in a secure postal tube.
